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Thursday, March 25, 2010

K-Mart Coupon Policy Official and most recent Super Doubles Event



Here is the policy for the upcoming Doubles even starting 04/04/10.

Dear Valued Customer.

Thank you for your recent correspondence. We are always interested in hearing from our customers. We appreciate your interest in our double coupon event. This event is for select participating Kmart locations
from 04/04/10 to 04/10/10.
The rules for this event are:
A Shop Your Way Rewards Card is required to participate in this event. Manufacturer coupons up to and including $2 value will be doubled. Thisoffer does not include Kmart store coupons or Kmart Pharmacy store coupons. Limit 5 total coupons per customer per day. The first 5 coupons provided by customer will be doubled.
Again, thank you for your interest in our Kmart Double Coupon Event. We invite you to visit any of the participating stores. All of our Michigan stores will be participating in this event.
We appreciate your business, and value you as a customer. We certainly hope you will continue to make Sears Holdings Corporation your choice for quality and value.
Sincerely,
Jacob G.
Retail Customer Care
Sears Holdings Corporation

Here is the official coupon policy for everyday shopping at K-Mart:

Dear Valued Customer,

Thank you for your recent correspondence. We are always interested in hearing from our customers, and regret it was this type of situation that prompted you to contact us. Please accept our apology for any inconvenience you may have encountered with your coupons.
•Kmart's Print-at-Home Internet Coupon Acceptance Policy
Effective March 1, 2009 , Kmart will accept industry-standard, secure print-at-home coupons. This will provide additional benefits and incentives to our customers to help them save their money at Kmart.
Due to the continuing shift in utilizing online facilities, allowing the redemption of print at home coupons is becoming a larger more important aspect to the budget wise customer. But there is a significant risk in fraudulent alerted coupons. It is critical that the following guidelines be understood and followed to identify coupons that will not be accepted by the Kmart register operators.
•Kmart can only accept print-at-home coupons if they scan properly at checkout.
Legitimate printable coupons are delivered using special software designed to print a properly rendered barcode on the coupon and limit the number of coupons printed. If the coupon dos not scan properly it cannot be accepted
•Kmart will not accept coupons for more than about 75% of a product's value.
For example, a $2 off coupon for a product that sells for $2.25 is unlikely to be legitimate. If there are exceptions, Kmart is usually provided advance notice by the manufacturer.
•Coupons will be rejected if they appear distorted or blurry, altered in any way, or are obvious duplicates.
•Kmart will not accept " FREE product" (no purchase required) print-at-home coupons.
It is currently an industry practice not to produce print-at-home manufacturer's coupons for free product. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable.
Please contact your local Kmart store directly for further assistance with your request.
Thank you for taking the time to contact us. We appreciate your business and value you as a Sears Holdings customer. We certainly hope you will continue to make Sears Holdings your choice for quality and value.
Sincerely,
Shannon M.
Retail Customer Care
Sears Holdings Corporation

I haven't had much success shoppping at K-Mart and I've skipped their last two super double events.  The restrictions were inforced at my stores in Waterford MI and surrounding areas and I couldn't easily figure out what was included and what was not.  Additionally I was using match-ups from other regions and our prices were always higher.  I went opening day on Sundays and half of the things were out of stock!  What has been your experience?  Is K-Mart one of your everyday shopping stores?  What tips can you give?

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